You may use this website to bring compliance or governance matters to the attention of Five Star Senior Living Senior Management, its Corporate Compliance Officer, its Board of Directors or its Audit Committee. You may also use this site to report your concerns or complaints about accounting, internal accounting controls, auditing or healthcare regulatory matters. Similarly, you may use this site to report any violation or possible violation of the company's Code of Business Conduct and Ethics.

We prohibit any retaliatory action against any individual for raising legitimate concerns or questions regarding accounting, internal accounting controls, auditing or healthcare regulatory matters or business ethics or for reporting violations or suspected violations in good faith.

As an alternative to using this web site, you may call our Compliance Hotline at 866-230-1286 or mail a written description of your concern or complaint to:

Five Star Senior Living
Internal Audit and Compliance
2 Newton Place
255 Washington Street, Suite 300
Newton, MA 02458

You may submit these reports anonymously. However, it may be difficult to investigate a report without your identity. Accordingly, we encourage you to identify yourself. (Providing your contact information is voluntary.)

    First Name*
    Middle Name
    Last Name*
    Email Address*
    Phone Number
    If you would like your report directed to specific individuals such as the CEO, internal audit, human resources, directors, etc. please tell us by completing this field:
    If your correspondence is about service at one of our communities, please contact the Five Star Gold S.T.A.R. Customer Service Line at 1-877-349-5349
    Please enter any additional comments here:
    Enter the code shown above.

    Resident Stories

    Meet the people who make Five Star great.

    Watch The Videos

    400 Centre Street • Newton, MA 02458-2076 • Phone: 617­-796­-8387 • Fax: 617­-796­-8385